Model steam engines are a lot of fun, especially if you have a nice layout. If you’re the typical model steam engine fan, you probably love laying out your engines and see them in operation for long stretches of time. This is all well and good until, of course, there is a problem.
If for some reason or another your model steam engines get broken, you are faced with a very difficult choice. Either you can pay top dollar to get it done by a professional or you can take a shot at doing the repairs yourself. Now, if you’re like the typical American homeowner, chances are, you would try your hand at repairs. This is actually quite a roll of the dice and it’s not a slam dunk that the results you get would be something that you would want to pay for.
In other words, your repairs might cost more problems than they solve. This is just a reality. You either don’t have the time, the expertise or the tools or all of the above. There’s just so many things that could go wrong if you try to do things yourself.
Now, this leaves you with only one option: getting professional help. Now, it’s one thing to decide that you need professional help, it’s another to actually find the right service provider. Here are 7 hallmarks of truly professional repair providers for model steam engines.
They Cover Your Specific Brand
Right after they pick up the phone and you tell them what’s going on, the right provider will tell you that they cover your specific brand. This is a big deal because there are many makes and models of model steam engines reviews out there. It is, after all, a market commodity and, unfortunately, not all repair providers have the expertise or experience working with your specific brand. The chances of the repair provider doing a decent job increase tremendously if they cover and are very experienced with this specific brand of model steam engines you need repaired.
They Have Available Parts
Make sure that the repair provider has available parts. I’m not talking about being able to get it from a distant warehouse in China. I’m talking about having the parts available nearby. This is crucial because this ensures that the repairs that you need done will be done in a reasonable period of time. By reasonable, of course, we’re talking about anywhere from one week to several weeks. Still, this beats having to hassle with the uncertainty and headache of working with a provider that has to wait weeks to get the parts.
They Step You Through the Process
You know you’re dealing with a professional when they step you through the process of repair as you describe the issue to them. They diagnose, they troubleshoot and they give you a clear idea of what went wrong and how they’re going to fix it. This gives you tremendous peace of mind and this also sets you at ease because you know that this person is not blowing smoke your way. This person is not trying to take your money and leave you in the dark.
They Focus on Realistic Contingencies
Just like with anything else in life, some problems actually are deeper than they appear. That crack in your model steam engine’s casing might actually reveal a deeper problem. So it’s really important to be open minded regarding contingencies.
Now, you know you’re dealing with a real professional when they don’t immediately assume the worst case scenario. Some unscrupulous service providers will always jump straight to the worst case scenario because they want you to get so scared that you are more than likely to fork over your hard earned dollars to them. They want you scared. Not so with professionals. They just focus on realistic and probable contingencies.
They Don’t Talk in Slippery Terms
Be very careful with people who talk in slippery terms or they use a lot of jargon. What they’re really trying to do is to position you to charge you more. They’re just setting you up. Be very careful when dealing with people who speak in slippery terms.
They Quickly Return Your Calls or Emails or Texts
Fast response time is always a good sign of professionalism. At the very least, you know that this person takes your business seriously enough to get back to you within a reasonable period of time. They stand by their delivery deadline estimate. When they give you a delivery deadline estimate, you know you’re dealing with a professional when the delivery deadline is not just reasonable, but realistic. In many cases, these two things are not one and the same, but if you know you’re dealing with a straight shooter, they tell you a reasonable and realistic turnaround time.